comfort
Research methods of service quality on public transport
The set of criteria reflecting the level of satisfaction of passengers in the provided transport services is considered to be indicators of the quality of passenger transportation. Taking into account the stable development of transport, the establishment of complex methods for defining these indicators becomes increasingly relevant. At the same time, nowadays, there is a large number of methods for determining the quality of transportation in road transport, by both domestic and foreign scientists.
Dependence of public transport service quality indicators priority from the respondent`s age
The existing level of passenger transportation by public transport doesn't meet the present requirements, which belong to the quality of passenger transportation. Transportation of passengers by public transport has to be carried out with as much as possible conveniences, safe and also with a smaller waste of time. In the thesis, the most important indicators that affect the quality of transportation are highlighted which influence the quality of transportation and their importance depending on a passenger age is analysed.